KIA Motors:
X–traordinary journeys
KIA had built brilliant financial success, but with a fundamental shift in design and quality of its manufacturing, it wanted to elevate its brand to become a more premium competitor than the ‘squeezed middle’ of volume car sellers. So we created super-emotional journeys from Dead Mums to flying cars.


“well, you’re here now. When it really matters, you’re here.”
Insight

Most cars share the same silhouette, the same features, even the same OEM parts. So it’s harder and harder for brands to differentiate their models from other carmakers’. This is known as the ‘Pretty Good Problem’* – fundamentally, it’s hard to buy a ‘rubbish’ car these days, so the only real differentiator is the power of its brand. So how does Kia stand out?
Cars are not a ‘tool’ like, say, a washing machine or lawn mower. We form deep attachments to our cars, make them part of the family – even name them.
When we unpacked this attachment it was clear that cars become beloved because they share emotional journeys with us. They were there to get us to the hospital on time, or to leave home to go to university.
By focusing on Kia not as a tool that gets you from A to B but as a partner who joins you on life’s journeys – the journeys that really matter – we could help build that brand attachment.
*Steven Berlin Johnson
The work
The results for this campaign were nothing short of spectacular – even though we do say so ourselves. Consideration for the Kia range doubled – and then doubled again. For the Kia Optima – featured in our UNSAID short film – it increased by over 1500%.
Speaking of the film – it received over 140,000 views online in less than a week – and over 52% of those that watched it completed it.
And the campaign more than paid for itself – Kia reported a sales increase of £2.2m that could be directly attributed to our campaign. I guess it really did matter, after all.






“We’ve never seen campaign results like these before. Ever. You are miracle workers.
But now we’ve used this space to explain why we have this space, and that’s not entertaining at all. So here’s a joke:
Me: “i’m terrified of those big empty spaces people yell into.”
Therapist: “A void.”
Me: “Good advice, thank you.”
